TERMS OF SERVICE


At Total Spanish, we believe in openness and fairness and so encourage students to familriarise themselves with the terms and conditions below. We hope everything is clear but if you have doubts or questions please can in touch so we can advise you.

TERMS AND CONDITIONS



Enrolment 
To book any of our services, students can can fill in the signup form provided on our website, contact us by email or come to the school in person.
Alternatively, they can book through an appointed agent or agency. Signing up whatever the means used implies the acceptance of these terms and conditions

Payment 
Payment is possible by credit/debit card (Mastercard or Visa) either online or in person at the school. Students that have paid in advance will have absolute priority. Online payments are through secure methods and students can be assured that there data is protected at all times.

 Cancellations & Terminations
Cancellation refers to the period up to the start date of the first course you are attending. 

Cancellations in all circumstances can be converted to the online classes. However, if students do not wish to take up the online offer cancellations will be refunded at the following rates. When cancellations are more than 14 days in advance of the scheduled start date refunds will be made at 50% of the tuition fees paid and 80% of other fees such as accommodation or tours.Any cancellations made 14 days or less in advance of the scheduled start date will be refunded at 50% of the tuition fees paid and 50% of other fees such as accommodation or tours.

Termination means stopping or leaving all or part of the course or courses booked,including extensions, once the first class has started.
In all cases, no refunds will be made after the arrival date listed on the booking confirmation form.Any courses or lessons missed or cancelled due to late arrival/early departure, illness or any other circumstances will be converted to the online classes so that you can complete your lessons remotely.  No refunds are made for accommodation or tours. Each full week of classes will convert into 1 week (10 hours) of private classes with the exception of Bildungsurlaub & SIELE/DELE which convert into 15 hours of online private classes.

Refunds can only be made in cash or via Western Union due to Colombian banking restrictions. 

Modifications
 It might be possible to make changes to courses even if they have already started but this will will be determined by the school only based on space, time and other organisational aspects 

Visas 
Students from North America or Europe do not usually need a visa for less than 3 months and this can be extended an additional 3 months once in Colombia.  If a visa is needed it is the students’ responsibility to allow enough time for the completion of their visa application.

Dates
Courses start every Monday although Online, Private & Duo lessons can start any day of the week .

Holidays 
There are many public holidays in Colombia and we try where possible to keep the school open for 5 days in those weeks. This usually means that a course may run from Tuesday – Saturday rather than Monday – Friday for example. If for whatever reason the school will not be open, students will be notified at the time of enrolment  

Timetable 
The school is normally open Monday to Friday from 8.30 to 18:00 although we do open until 1 PM on Saturdays when there is a national holiday that impacts classes. We create timetables in advance and assign students and teachers accordingly. We try to keep students with the same teacher and will do our best to accommodate personal preferences but this may not be possible.
In the occurrence of unforeseen circumstances, we reserve the right to change timetables or postpone classes 

Spanish Test / Level Placement
Students are required to conduct a level test (unless they are absolute beginners). The level test assists us in assessing their learning requirements, level and class timetable. In addition to the written test we often do a quick oral test on your first day in order to make sure we place you at the correct level to maximise learning.

Attendance 
If students cannot attend every day of the week, they must notify us . Students have the responsibility to attend every class and make the most of them so that they do not hold back other students in the same group. They must attend at least 80% of the classes, make academic progress and behave properly. If not, we reserve the right to modify/cancel the course or change the group and level if necessary.
If no student shows up during the first 20 minutes, the class will be automatically cancelled

Usage of photos and videos for promotional purposes.
When registering, students give us permission to send them relevant information about the school and classes on offer.  Also, to use photos and videos of activities carried out during class and other school events on the school website and or other promotional material. The withdrawal of these permissions must be communicated in advance at the time of enrolment.

Services 
Hometstay:
Families are committed are committed to language immersion and helping student learn as much as possible whilst staying at their homes. Students are committed to respecting the rules and the established conditions during the whole stay. Failure to comply with their obligations may result in the cancellation of their stay.

Shared Apartment:
Students agree to respect their neighbours and fellow students by respecting the rules in place at each location. These vary slightly but all include a no drugs or party rule. There are a huge array of areas to party so we ask everyone to keep it sensible whilst at the accommodation.

LEGAL NOTICE

Total Spanish is a registered brand in use by Total Spanish SAS (NIT 900867699) to identify itself and the services it provides. Our school operates within the legal framework as set out by the Colombia department of education.
(Ministerio de Educación Nacional) http://www.mineducacion.gov.co

All classes are provided as informal education (educación no formal) and do not count towards exam certificates national, international or otherwise. 
CONTACT INFORMATION
Total Spanish Carrera 37#8-05, Poblado, Medellin, ANT, 050021.
info@totalspanishcolombia.com

The content of this website, including (but not limited to) the text, images,videos, audio files, code, buttons, trademarks, software and logos, is the sole property of Total Spanish, unless otherwise indicated or if it can be deduced that the rights thereto belong to third parties. The content cannot be marketed, distributed, transferred, copied, modified or decompiled in any way without the prior written consent of Total Spanish. Claims or legal actions brought in relation to this website or its use shall be governed by the laws of Colombia and submitted to the exclusive jurisdiction of the courts of Colombia.

PRIVACY POLICY

Total Spanish is committed to protecting and respecting your privacy
All communication established whatever the means used, including (but not limited to) emails or through the forms on this website, implies acceptance and express consent for personal data to be included in files which are owned and protected by Total Spanish. Information held by Total Spanish will never be sold and will only be or shared with a third party where necessary in order to provide you with the requested services (such as accommodation or transport) or where required by law. This data will be used by Total Spanish exclusively to carry out its obligations, to provide information and services requested, to verify identity to protect against fraud, to comply with laws, to confirm eligibility to use services and to notify about changes to services.
Personal data will be treated in accordance with the law and any natural or legal person may exercise the rights of access, rectification, cancellation or opposition regarding the data contained in the aforementioned files, and may revoke therefore their consent when they see fit. 
Customers must know that Total Spanish requires only the name and email address/telephone number of students who wish to sign up for any of their courses. Additional information (date of birth, nationality...) may be submitted optionally should the student consider it appropriate. Students in need of a visa will need to provide specific details such as their passport number and address. 

USE OF COOKIES

Total Spanish’s website uses cookies for technical and analysis The user is prompted to accept the collection and processing of data when accessing the website. The use of cookies is kept to bare a minimum and but may be necessary for third party tools such as online chat. 
Deleting or blocking cookies is possible in all browsers. Users should refer to the manufacturer for more info or look for these options in the settings menu of the browser. Blocking all cookies may have a negative impact upon the usability of the website.